Privacy policy
This policy explains how Cartel Paint Supplies collects, uses, and protects your personal information. We're committed to handling your data responsibly in line with the New Zealand Privacy Act 2020.
What We Collect
When you place an order or create an account, we collect:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely via our payment provider — we never store your card details)
- Order history
We also collect technical data when you visit our site, including IP address, browser type, and browsing behaviour via cookies and analytics tools.
How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Communicate with you about your orders and account
- Send you promotional emails (only if you opt in — you can unsubscribe anytime)
- Improve our website and product range
- Comply with legal and tax obligations
Third Parties
Your data is shared only with trusted service providers required to operate our store, including:
- Shopify (our ecommerce platform)
- Payment processors
- Courier and fulfilment services
We don't sell your personal information to anyone. Ever.
Cookies
Our website uses cookies to improve your browsing experience and analyse traffic. You can adjust cookie settings in your browser at any time.
Marketing Emails
If you opt in to our mailing list, we'll occasionally send updates on new products, restocks, and promotions. You can unsubscribe at any time using the link in any email we send, or by emailing us directly.
Your Rights
Under the Privacy Act 2020, you have the right to access and correct the personal information we hold about you. To make a request, email cartelpaintsupplies@gmail.com.
If you believe we've breached your privacy rights, you can also contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Contact
For any privacy-related questions, email cartelpaintsupplies@gmail.com.