Terms of service
By using the Cartel Paint Supplies website and placing an order, you agree to these terms. Please read them before you buy.
About Us
Cartel Paint Supplies is a New Zealand-owned online store selling graffiti and street art supplies.
Our Policies
These terms should be read alongside our other store policies, which form part of your overall agreement with us:
- Refund Policy — how we handle returns, exchanges, and refunds
- Shipping Policy — delivery timeframes, rates, and aerosol shipping restrictions
- Privacy Policy — how we collect, use, and protect your personal information
All policies are available on our website.
Placing an Order
By completing checkout, you're making an offer to purchase at the listed price. We reserve the right to cancel any order — if we do, you'll receive a full refund. We'll notify you if an item is unavailable or if there's a problem with your order.
Pricing & GST
All prices are in New Zealand Dollars (NZD) and include GST at 15%. Prices are subject to change without notice, but once your order is confirmed, you pay the price shown at the time of purchase.
Returns & Refunds
Returns and refunds are handled in accordance with our Refund Policy. Your rights under the Consumer Guarantees Act 1993 apply at all times.
Delivery
Delivery timeframes, rates, and restrictions — including important information about aerosol shipping — are set out in our Shipping Policy.
Product Descriptions
We do our best to accurately describe and photograph our products. Colours may appear slightly different on screen compared to the physical product — this is normal due to monitor settings and lighting. If you have questions about a specific product, contact us before ordering.
Responsible Use
Our products are sold for legitimate artistic and creative purposes — including graffiti art, murals, street art, canvas work, and DIY projects. You're responsible for using our products legally and in accordance with all applicable local laws and regulations.
Cartel Paint Supplies does not condone vandalism or the illegal use of any products we sell.
Age Restriction — Aerosol Products (R18)
Aerosol spray paint products are restricted to persons aged 18 years and over. By purchasing any aerosol product from Cartel Paint Supplies, you confirm that you are 18 years of age or older.
We reserve the right to cancel and refund any order where we have reason to believe the purchaser is under 18 years of age.
Your Privacy
We take your privacy seriously. How we collect, use, and protect your personal information is set out in our Privacy Policy, which forms part of these terms.
Intellectual Property
All content on this website — including product images, text, and branding — is owned by Cartel Paint Supplies or used with permission. You may not reproduce or use our content without prior written consent.
Limitation of Liability
To the extent permitted by law, Cartel Paint Supplies is not liable for any indirect, incidental, or consequential losses arising from the use of our products or website.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Changes to These Terms
We may update these terms from time to time. The current version will always be available on our website. Continued use of the site after updates are posted means you accept the revised terms.
Governing Law
These terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts.
Contact
Questions about these terms? Email cartelpaintsupplies@gmail.com.